Last Updated: July 26, 2025
1. Introduction
JLab AI (“we,” “us,” or “our”) provides AI‑powered communication tools, including chat and voice agents, Google review automation and related services. We respect your privacy and are committed to protecting the personal information we collect about you. This Privacy Policy explains how we collect, use, share and protect your information when you visit our website, use our services or otherwise interact with us.
2. Information We Collect
We collect information in several ways:
Personal Information: When you sign up for an account, subscribe to our services, request a demo or contact us, we may collect your name, business name, email address, phone number, payment details and other information you choose to provide.
Usage Data: We automatically collect certain information about your interactions with our website and services, such as IP address, browser type, device identifiers, pages visited, and the date and time of your visits.
Communications: We may collect call recordings, chat transcripts and other communications with our AI agents in order to provide and improve our services.
Payment Information: When you make a purchase, your payment details are processed by our third‑party payment processor (e.g., Stripe). We do not store full credit card numbers, but we may receive limited information about your payment status.
3. How We Use Your Information
We use the information we collect for purposes including:
Providing and maintaining our products and services;
Communicating with you about your account, support requests, product updates and marketing offers (you may opt out of marketing emails at any time);
Processing transactions and managing subscriptions;
Monitoring and analyzing trends, usage and activities to improve our website and services;
Detecting, preventing and responding to fraud, abuse, security risks and technical issues;
Complying with legal obligations and enforcing our terms.
4. Cookies and Tracking Technologies
We and our service providers use cookies, web beacons and similar technologies to collect usage data, remember preferences and provide a more personalized experience. Most browsers allow you to control cookies through their settings. However, disabling cookies may limit certain features of our services.
5. How We Share Your Information
We do not sell or rent your personal information. We may share information in the following circumstances:
Service Providers: We share information with vendors and partners who perform services on our behalf (e.g., payment processing, analytics, customer support).
Business Transfers: In connection with a merger, acquisition or sale of assets, your information may be transferred as part of the transaction.
Legal Requirements: We may disclose information if required to do so by law or in response to a valid legal request.
Protection of Rights: We may disclose information to enforce our agreements or protect the rights, property or safety of JLab AI, our users or others.
6. Your Rights and Choices
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, delete or restrict its use. You may also have the right to object to certain processing activities or to request that we transfer your data to another provider. To exercise these rights, please contact us using the information below. You can opt out of marketing emails by following the unsubscribe instructions included in those communications.
7. Data Security and Retention
We implement administrative, technical and physical safeguards to protect your information. While we strive to protect your data, no system is completely secure. We retain information as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
8. International Data Transfers
We are based in the United States but may process and store information in other countries. By using our services, you consent to the transfer of your information to countries outside of your residence, which may have different data‑protection laws. We will take steps to ensure your information receives an adequate level of protection.
9. Third‑Party Links
Our website may contain links to third‑party sites and services that are not operated by JLab AI. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
10. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will delete it as soon as possible.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will revise the “Last Updated” date and, if material changes are made, provide notice through our website or services. Your continued use of our services after an update constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
JLab AI
Brandon, Florida, USA
Email: [email protected]